Accidents can happen. To protect you, we offer optional Damage Insurance at checkout for a fee of $14.95

If you accidentally cause significant damage to a garment you've rented through WornByHer, you may be liable for repair or replacement fees, per our Rental Agreement, which must be accepted to complete an order on our website.

But you can protect yourself by taking up the option of Damage Insurance. If your order is eligible for it, it'll appear as a tickbox option on the Shopping Bag page. You'll also be reminded with a popup prior to checkout.

This will help you avoid any unexpected large bills that may come because of a simple mishap. The protection covers a maximum of $300 in repairs or replacement fees.

INCLUSIONS & EXCLUSIONS

The protection is for accidental damage only. This primarily includes:

• A bad stain caused by an accident, that can't be remedied by dry-cleaning and/or spot cleaning;
• An accidental tear or rip;
• Large jewels or other pieces that have accidentally detached;
  

The following is excluded:

• Items which are lost or stolen after the time they were delivered to you;
• Returns which are lost in the post / lost in transit, where there is no evidence that the return was posted, in the form of online updates on the return tracking number, or a copy of an Australia Post lodgement receipt (note that if this evidence exists, you won't be held liable);
• Damage/staining caused deliberately;
• Damage/staining caused by recklessness or clear carelessness;

CLAIM PROCESS

Most minor stains, small tears and pulls don't require any further action. Just return the items using the normal process, and we will usually take care of these without you hearing a thing about it.

If you've caused significant damage, then please contact us via instagram or our contact us page as soon as possible.

Please take detailed photos of the item as these may be requested.

DO NOT attempt to wash, dry-clean, stitch, glue, or perform any other cleaning, repairs or mending on the item. Please just return the item as is, using the supplied prepaid return post satchel. If any pieces have detached (e.g. fabric, jewels, etc.), then they should be included within the return parcel.

We are experienced in mending and cleaning and will have the garment properly assessed before determining whether your protection needs to be utilised. 

If you've not notified us of the significant damage caused, you'll be asked to verify that you caused the damage. Even though the protection may cover the entire cost of repair or replacement, we require your co-operation and honesty so that the process can run smoothly. If you fail to acknowledge the damage or to provide an explanation of how it was caused, then you may not be covered.

$300 MAXIMUM COVERED

The protection covers up to a maximum of $300 in repair or replacement fees per order.

If the amount determined for repair or replacement is less than the $300 maximum, then the protection will cover the cost in full and there'll be nothing more for you to pay. If it's greater than $300, then you'll need to pay the difference.

If multiple items within an order are damaged and require repair or replacement, the maximum that will be covered is $300 in total. It is not $300 for each item.

OTHER TERMS & CONDITIONS

DAMAGE MUST BE ACCIDENTAL

If you've taken up the option of Damage Insurance, you're still expected to take proper precaution and care of the items you've rented.

Damage or staining caused by the wearing of fake tan or make-up is not considered an accident. It is your responsibility to ensure you use tanning and make-up products that don't cause permanent staining to garments.

Damage caused during attempts to make alterations to the dress, even if temporary alterations (such as pinning), are not considered an accident.

If there is any evidence that the damage caused to an item was in any way deliberate, or that you were clearly careless in causing the damage, the protection will be voided and won't cover repair or replacement fees. You would still be liable for these fees.

If there are many stains all over a large area of dress, or several individual tears/rips, it will likely be considered recklessness or clear carelessness, and won't be covered by Damage Insurance, per the exclusions above. This includes staining or damage as a result of weather-damage, such as dragging of a dress through muddy conditions. This will be considered a failure to adequately care for the dress, and to avoid situations that are likely to cause damage to the dress.

SIGNIFICANT DAMAGE ON ARRIVAL

If an item has significant damage upon arrival to you, you must let us know as soon as possible, even if you still intend to wear it to your event.

If you fail to do this, it won't be clear when or by whom the damage was caused, and it may be assumed that it was caused by you.

ALL ITEMS MUST BE RETURNED

Even when an item has been clearly damaged beyond repair, it must still be returned by the return date for your booking.

If you don't return the item, it will be deemed lost or stolen and Damage Insurance will not apply (see "Exclusions" above).

The return allows us to assess the level of damage. You might be surprised at what's possible when it comes to stain removal or repairs. A return is also required as proof that you are not just using the protection as a way to keep an item you like, but can't purchase elsewhere.

 

DO NOT ATTEMPT CLEANING OR REPAIRS YOURSELF

Per our rental agreement, you are not to attempt cleaning or repair of rental garments yourself, or have it attempted by others (such as a dry-cleaner or seamstress).

Damaged or stained garments must be returned as is, so that cleaning and/or repairs can be handled by us. Breaching this term will void your  Damage Insurance.

REFUND OF ACCIDENTAL DAMAGE PROTECTION

WornByHer will refund you the full amount of protection paid if:

• You cancel your order prior to dispatch, in accordance with our cancellation policy;
• Your order can't be fulfilled for any reason;
• You are entitled to a full refund of your order, for any other reason, per our Rental Agreement and Returns & Refunds policy;

You'll also be refunded for the Accidental Damage Protection if you are approved for a credit note for returning an item unworn, in accordance with our terms and conditions policy. If your order isn't eligible for this, or if your return didn't meet the criteria, you won't be refunded for the protection.

 

CHANGE OF MIND

If you've paid for Accidental Damage Protection, you aren't able to change your mind at a later date. Unless the order is cancelled entirely, the amount paid for protection can't be refunded.

If you've already placed an order but you forgot to add Accidental Damage Protection, we can still add it for you if you pay the appropriate fee. You must contact us before your dispatch or pickup date.