Privacy Policy

Welcome to wornbyher.com.au (“we”, “us”, “our”). This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our website and services (the “Services”).

We respect your privacy and are committed to safeguarding your personal data. This policy explains what information we collect, how we use it, and your rights regarding your data. If you have any questions, feel free to head to our contact page.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

When you use our Services (e.g. placing an order, signing up for an account, subscribing to updates), we may collect:

Identity Data: Full name, date of birth, gender, clothing sizes, and ID documents (e.g., driver’s licence or passport)

Contact Data: Email address, phone number, billing/shipping address

Profile Data: Purchase history, preferences, feedback, survey responses

Payment Data: Payment method details (processed via third-party providers; we do not store this data directly)

b. Automatically Collected Information

We collect data automatically when you interact with our website, including:

IP address

Browser type and version

Device identifiers

Location data (if enabled)

Usage data (pages viewed, time spent, navigation behavior)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. 

2. How We Use Your Information

We use your data for the following purposes:

To provide and deliver our products and services

To process transactions and send order confirmations

To personalize your experience

To communicate with you about account updates, support, and marketing (if consented)

To comply with legal obligations and prevent fraud

Legal grounds for processing include:

Fulfilling a contract

Legitimate business interests

Your consent

Legal compliance

3. Sharing Your Information

We only share your personal information in limited circumstances:

Third-Party Providers: Such as Shopify, delivery partners, payment processors, and marketing platforms (e.g., Facebook, Instagram). These partners only access what they need and must handle your data securely and lawfully.

Legal Requirements: If required by law, regulation, court order, or to protect rights, property, or safety.

With Your Consent: For example, if you opt in to marketing from our partners.

We may also share aggregated or de-identified data that cannot be used to identify you.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law (e.g., tax or accounting purposes).

After this period, your data will either be securely deleted or anonymised.

5. Data Security

We take appropriate technical and organisational measures to protect your data. This includes encrypting data in transit and at rest, and limiting access to personal data to authorised personnel.

While we strive to protect your data, no method of transmission over the internet is 100% secure. Use of our Services is at your own risk.

6. Your Privacy Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent to marketing

Object to certain uses of your data

To exercise any of these rights, contact us at hello@wornbyher.com.au.

7. International Data Transfers

If you are located in the European Economic Area (EEA), please note your information may be transferred outside the EEA, including to Canada or the United States, where our third-party providers are based. We take steps to ensure your data is treated securely and in accordance with this policy.

8. Marketing & Communication Preferences

If you’ve consented, we may contact you about special offers, product updates, or events. You can opt out at any time using the unsubscribe link in our emails or by contacting us.

9. Updates to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it periodically. Any significant changes will be communicated through our website or via email where appropriate.

Your continued use of our Services after changes means you accept the updated terms.

10. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please head to our contact page.