Please do not wash, dry clean, alter, or attempt to repair the garment. Professional cleaning is included in your hire unless otherwise advised.

If the dress has any marks or damage, please let us know before returning.

Return of Items - Local Orders

All local hires rented from us must be returned directly to the collection address by 7:00pm on the specified rental return date. 

You can leave it inside the black returns box if we are not there. If this option is used, please ensure the following:

• The daily cut-off for the returns box is 7:00pm 
• Notify us via SMS, Instagram, or email once your return has been placed
• Make sure your item is securely placed inside and falls through the chute

If your order came with a garment bag, please remember to return this with your hire. The replacement fee for a missing garment bag is $50.00 and unfortunately, if it’s not returned, we’ll need to charge you for the cost of the bag.

Return of Items - Postal Orders

All postal hires from WornByHer include a prepaid Australia Post return satchel. Customers are required to use this satchel to return their item. If your delivery does not include the return satchel, please notify us immediately.

Items must be returned over the counter at an Australia Post store or depot by 3:00pm on or before the specified return date, which is clearly stated at checkout and in your confirmation email. If your return date falls on a Sunday or public holiday, you may return it on the next business day before 1:00pm without incurring late fees.

Please DO NOT lodge the item into any auspost street box. If you accidentally do this and the parcel is lost or never scanned, you will be liable for the full RRP replacement cost of the item including the cost of any future bookings for that piece. To protect yourself, take a time-stamped photo of the parcel being posted.

DO NOT use red street postboxes. These are collected infrequently and can cause significant delays, which may lead to late fees.

If the prepaid satchel is lost, you must either:

Contact us to request a new shipping label (we can send this via email), or

Purchase a new Australia Post EXPRESS Post satchel yourself and provide us with the new tracking number. If you do not post with express post, this will cause a delay and you will be liable for late fees.

If a garment is damp or wet at the time of return, please contact us immediately. Shipping wet items can cause mould or permanent damage. If an item is returned in a condition damaged due to being damp, you may be liable for up to 150% of the garment’s original RRP.

Late Return Policy

If you return your rental item(s) after the agreed Return Date, WornByHer reserves the right to charge a late fee.

Late fees are calculated as your total rental price divided by the number of days in your hire period, charged per day late, up to a maximum of 120% of the item's original RRP. For example, if you selected a 4-day hire for $100, the late fee would be $25 per day.

A one-day grace period may be granted at our sole discretion where no subsequent booking is affected. If another customer’s booking is affected, late fees will apply without exception. 

Any items lodged after 3pm local time will be considered lodged the next business day, and this will count as an additional day late.

By proceeding with your booking, you authorise WornByHer to charge applicable late fees to the payment method used at checkout. 

Sundays and public holidays are excluded from late fee calculations due to postal closures.

If the item is not returned within 5 days of the due date, it will be classified as non-returned, and you will be charged 150% of the full retail price of the item, in addition to any accrued late fees. By proceeding with your booking, you authorise WornByHer to charge applicable late fees to the payment method used at checkout.