• Casual position with potential to move into part-time/full-time
• Location: Burleigh Heads
• Hours: Approximately 2 days per week, with the potential for additional hours as the business grows. Availability on Fridays and Saturdays is essential.
• Responsible for delivering exceptional customer service, assisting clients with dress selection and fittings, managing rentals and returns, maintaining garment quality, and supporting the day-to-day operations of a growing dress hire business.

Customer Service

• Welcome and assist customers in-store.
• Provide styling advice and recommend suitable dresses and accessories.
• Conduct fitting appointments and ensure a positive customer experience.
• Respond promptly to customer inquiries, bookings, and requests.
• Handle customer concerns professionally and efficiently.
• Assist in achieving rental and sales targets through exceptional customer service and styling advice.

Dress Hire Operations

• Process dress bookings, rentals and payments.
• Prepare dresses and accessories for customer collection or delivery.
• Check garments upon return for cleanliness, damage, and missing items.
• Maintain accurate rental schedules and booking records.
• Follow up on overdue returns when required.
• Prepare and lodge parcels for shipment at the post office and with courier services.

Garment Care and Quality Control

• Steam, press, and prepare garments for hire.
• Inspect dresses for stains, damage, or wear and tear.
• Potentional to co-ordinate repairs and alterations as needed.
• Ensure all garments meet presentation and quality standards.

Inventory Management

• Organise and maintain dress inventory.
• Update inventory systems with new stock, returns, and repairs.
• Conduct regular stock counts and inventory audits.
• Ensure dresses and accessories are stored correctly and safely.

Store Operations

• Open and close the store according to company procedures.
• Maintain a clean, organised, and professional showroom environment.
• Assist with general administrative duties and reporting.
• Follow workplace health, safety, and security procedures.

Skills and Qualifications

Essential

• Excellent customer service and communication skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask in a fast-paced environment.
• Professional presentation and interpersonal skills.
• Basic computer and point-of-sale system knowledge.
• Must be 18+ with a drivers license.

Desirable

• Previous experience in retail, fashion, bridal, or dress hire.
• Knowledge of garment care and fashion styling.
• Sales experience and confidence working with customers.

Personal Attributes

• Friendly and approachable.
• Reliable and punctual.
• Positive attitude and strong work ethic.
• Team-oriented with the ability to work independently.
• Passion for fashion and customer satisfaction.